Online Presence & Reputation Monitoring...
|
There is an old but true cliché that states bad news travels faster than good news. On the internet that bad news can be viral in days, and you may not even know it. Your reputation and the businesses brand are at stake. With more and more sites allowing customer comments, feedback and reviews to be posted, people can be talking about a problem they had with you or your business without you even being aware of it on sites like Yelp, Foursquare, Facebook, and Angie’s List. Your web site is saying one thing about your great product or service, but the world of Web 2.0 may be telling a completely different story…a negative one. With Global Communication’s Online Presence Management Solution, we can monitor your presence and reputation on the web and alert you to any negative feedback or postings, and potentially even ‘resolve’ those issues online where the problem started. This is critical to building goodwill and brand reputation so others know you are proactive and willing to make it right. It does no good to send a free coupon or refund to the one person who was unsatisfied and still have the negative remarks online where they can live forever without anyone else knowing the situation was resolved. Call Global Communications |
 |